Privacy Policy

Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.

COLLECTED INFORMATION

We collect personal information when you sign up for our online shop or our email mailing list, We also collect information when you contact us with a comment, question or complaint. This may include, for example, your name, date of birth, email address, postal address, telephone number and any products you may have purchased.

OUR EMAIL LIST

When you sign-up to receive our emailing list, we may also collect optional information such as your name, post code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings. If at any time you wish to stop receiving emails from Capital Cooling you can click on the link at the bottom of any message and follow the instructions.

CUSTOMER SERVICE

When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number or your Capital Cooling reference / job number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

WEBSITE INFORMATION COLLECTED

The CapitalCooling website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

Make the CapitalCooling website work as you'd expectRemember your settings during and between visitsImprove the speed/security of the siteAllow you to share pages with social networks including Facebook and TwitterContinuously improve our website for youMake our marketing more efficient (ultimately helping us to offer the products we do at the price we do)

We do not use cookies to:

Collect any personally identifiable information (without your express permission)Collect any sensitive information (without your express permission)Pass personally identifiable data to third partiesPay sales commissions

Cookies used within www.CapitalCooling.com are as follows:

Cookie Name Purpose More information

Google Analytics

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These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

Help on Click HelpOnClick_user, HelpOnClick_auto_inv, HelpOnClick_online, HelpOnClick_widget These cookies are used in order to pass information back and forward using the live chat service and are needed to use the Online Chat facility of our website Helponclick privacy policy

Online notification form cookie ASP.NET_SessionId This cookie helps our website to function correctly and is set for all visitors. This cookie is deleted when you close your browser. Visit the Microsoft website

Most web browsers allow control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

GRANTING US PERMISSION TO USE COOKIES

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you agree with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

MORE ABOUT OUR COOKIES

We use cookies to make our website work including:

Determining if you are logged in or notRemembering your search settingsAllowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

SITE IMPROVEMENT COOKIES

We regularly test new designs or site features on our site. Occasionally, we may do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website.

ANONYMOUS VISITOR STATISTICS COOKIES

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows), how long they spend on the site, what page they look at, etc. This helps us to continuously improve our website. These so called ‘analytics’ programs also tell us if, on an anonymous basis, how people reached our site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you.

Third party cookies are set by:

Google Analytics – they provide us with anonymous information on how visitors interact with our site

ADVERTISING COOKIES

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at www.youronlinechoices.com. You can opt-out of almost all advertising cookies at www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn't as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.

REMARKETING COOKIES

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place so called ‘remarketing cookies’ during your visit. We use these adverts to offer special offers to encourage you to come back to our site. Don't worry we are unable to proactively reach out to you as the whole process is entirely anonymous. You can opt out of these cookies at any time as explained above.

TURNING COOKIES OFF

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (learn how here). Doing so however will likely limit the functionality of our and a large proportion of the world's websites as cookies are a standard part of most modern websites.

CHANGES TO THIS COOKIE POLICY

We keep our cookie policy under regular review. This cookie policy was last updated on 1st October 2012

INFORMATION THAT WE SHARE

We will not transfer, sell or pass on your contact details, personal information or any other gathered information to third parties. We may however contact you from another part of the Capital Cooling business (such as Capital Coldrooms or Capital Products).

We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.

RETENTION OF PERSONAL INFORMATION

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

SECURITY OF PERSONAL INFORMATION

Your privacy is important to us and we maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. For an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication. If you receive any correspondence which appears to be from Capital Cooling asking for such information please treat as suspicious and call our office on 0844 77 66 700.

POLICY DATE

This Privacy & Security Policy was updated on 24th January 2011 to coincide with the launch of our new online shop.

CONTACT US

If you have any questions about our Privacy & Security Policy or how we treat your personal information or to withdraw your name from an email or other marketing list you may contact us via email, telephone or post.


Email: info@capitalcooling.com

Mail: Capital Cooling Ltd. 12 Dunnet Way, East Mains Industrial Estate, Broxburn, Edinburgh, EH52 5NN

Telephone: 0844 77 66 700

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