Service and maintenance

SERVICE & MAINTENANCE

National Refrigeration Service & Maintenance Solutions

Capital Cooling is one of the UK's premier refrigeration service and maintenance contractors.

Offering a Nationwide service that is second to none we work with many of the UK's largest businesses in the retail, leisure and hospitality sectors. Our aim is simple, to deliver a service to our clients which is both high in quality and high in value.

Our comprehensive service infrastructure allows us to consistently deliver results, whether it is a national contract or an independent retailer. Our National Call Centre handles more than 55,000 calls per year while our 80+ field based engineers are on call 24/7 365 days per year. With Capital Cooling you can rest easy, confident in the knowledge that your business is in safe hands.

Response times can be tailored to the requirements of our clients and can be anything between 4 hours and 7 days depending on the urgency of the job. A high first time fix rate is always a priority and the Capital engineers carry a large amount of van stock to ensure they have the key parts available to fit on the first visit

 

Planned Maintenance 

As the saying goes, the best cure is prevention - and that is exactly what we advocate here at Capital Cooling. By undertaking some basic housekeeping tasks and signing up for a Planned Preventative Maintenance (PPM) contract you can protect your investment and ensure that you are always getting the best performance.

In a busy environment it is easy to neglect your chiller until it goes wrong - but when it does you will be left to foot a bill for many hundreds of pounds, not to mention any lost stock and lost trading time. One PPM visit a year can greatly reduce the chance of failure - not to mention protecting your valuable warranty too.

As an example - a partially blocked condenser can cause the compressor to work twice as hard, resulting in more wear and tear as well as increased energy consumption. Our fully qualified engineers will visit your premises and carry out a full system check as well as clearing the condenser and checking fans and door seals (if appropriate) at a time which suits you.

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Reactive Maintenance

When something goes wrong you need support, and fast. Capital Cooling offer 24/7 Nationwide support for clients ensuring down time is kept to a minimum. We can offer reactive maintenance solutions for all makes and models of commercial refrigeration equipment and we are a nominated Service Partner for world leading brands such as Capital Products, Foster and True.

Our National Service Team work together to respond quickly to requests, mobilising field based engineers at any time of the day or night depending on the urgency of your request. All Capital Cooling engineers have a fully stocked van, complete with the tools and parts necessary to fix many problems on the first visit.

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Maintenance Contracts

Capital Cooling can offer tailored maintenance contracts to suit the needs and budget of any organisation. From fully comprehensive to labour inclusive our packages are designed to offer the service and quality that a customer requires within a pre-determined budget.

Worried about spiralling service and maintenance costs? You don't need to be! With our fully comprehensive cover we include all labour and parts costs within one pre-agreed contractual payment. You will receive the benefits of our PPM solutions with the added advantage of all labour costs for repairs, service calls and remedial works being included.

Our Labour Inclusive contracts offer the same fantastic cover for labour but with parts being extra.

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National Multi-Site Businesses 

Whether your business has 10 or 10,000 sites the Capital Cooling Service Department has the resources and infrastructure to meet and exceed the refrigeration service & maintenance requirements of any national, multi-site organisation.  

Our large, country-wide engineering workforce can be mobilised quickly to provide fast, efficient and cost effective support to businesses when they need it most while our 24/7 call centre is always on hand for call logging and status updates.  

Continual investment in our Service Management System has resulted in one of the most advanced and efficient solutions within any service industry, not just refrigeration.

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Why Capital?

Why you should choose the UK’s only end-to-end commercial refrigeration company

20 Years

Supporting national and independent businesses throughout the UK since 1996.

“Complete Care”

The UK’s only end-to-end commercial refrigeration business

Award Winning

2015 Customer Service Champions and winner of multiple Contractor of the Year awards throughout the last decade.

Total National Coverage

From north to south and east to west we cover every inch of the UK

24/7 365 Support

Capital Cooling will always be on hand when you need it most

Responsible with Resources

Committed to reducing our impact on the environment

Design

Our team of experienced refrigeration specialists will design a solution that is perfect for your needs.

Installation

Our nationwide team of professional installers work to the highest standards and deliver a first class result every time.

Service

With over 80 engineers across the UK and a 24/7 service department you know your business is in safe hands.

Experience

Capital has over 20 years’ experience delivering high quality commercial refrigeration projects throughout the UK.

What Our Clients Say

Dont just take our word for it!

Featured clients

Top brands trust Capital for their refrigeration supply and maintenance

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