Delivery Information

FREE BASIC DELIVERY

All our products (except sale items) include our free basic delivery service as standard. Our basic delivery includes transportation using our own network of distribution vehicles, doorstep level delivery into your store/outlet, assembly of the product, installation of the product (where applicable) and removal of all packaging. This applies to mainland UK only please contact us for our delivery prices to Ireland and the UK islands. While our delivery is advertised as "free" the cost is included in the purchase price of the unit and has a value of £80 for all items except multidecks, glass door freezers and jumbo island freezers.

Please read below for information on delivery to restricted access areas (doorways, steps etc.)

Our basic delivery is ex-works.

VAT

All of our prices are subject to VAT at the current rate of 20%

DELIVERY TIMES

Orders will usually be processed within 24 hours. Should there be any change from this we shall contact you directly to discuss it with you.

When purchasing items using our finance options your order will be processed upon receipt of your signed documents by the company supplying the finance. We will aim to dispatch your items within 48 hours of receipt of these.

Regular delivery is between the hours of 8:30 and 17:00. Out of hours delivery is available at an extra cost – please contact our sales department on 0844 77 66 700 for more information. It may be possible to arrange a specific delivery time, please speak to the sales department for information.

DOORWAYS

We advise that you measure all doorways to your desired location for the item prior to ordering, paying particular attention to the height and width of the door in comparison to the item you would like to order. If our delivery drivers are unable to fit the item that you have ordered through your doorway and it is decided to return the item to us then we reserve the right to charge a failed delivery charge of 15%. If you believe that there may be problems with the size of your doorway please contact the sales team on 0844 77 66 700 where we might be able to find a solution which will fit.

STAIRS AND OTHER OBSTACLES

All our delivery charges and our FREE delivery options are based on pavement level access to delivery premises. By this we mean no stairs and easy access from a main road etc. If you feel that something might cause our delivery drivers obstruction or difficulty in delivering your unit then please call our sales team on 0844 77 66 700.

If upon arrival our delivery drivers cannot get access due to stairs, parking restrictions or any other obstruction then we reserve the right to charge a £125 restricted access delivery fee.

WHAT IF I WANT TO RETURN MY ITEM?

Returns must be authorised and issued with a returns authorisation number by a member of the Capital Cooling sales team. Please contact them on 0844 77 66 700.

DAMAGED ITEMS

It is essential that you check all items for damage upon delivery. In the unlikely event that your items are damaged or faulty upon delivery please raise this issue with the delivery driver. Items which develop a fault will be tested by our engineers and replaced if necessary. All of our items are covered by a 24 parts and 12 month labour warranty (B grade and second hand stock may be different) Subject to installation by a qualified engineer.

UNDAMAGED/UNWANTED GOODS

Items returned within the cooling off period must be un-used, as-new and with all original packaging and instruction manuals intact. We reserve the right to charge a 15% re-stocking fee for this. We can arrange return delivery through our network at an additional cost. If any of the packaging, manuals or other components are missing then the cost of this will also be payable by you. You will be refunded or credited within 30 days for goods returned under the above terms.

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