So what is the reason of our success? We believe that our simple, no compromise attitude to customer service is key. From day one Capital Cooling has been built on the foundation that we will do everything in our powers to ensure that we not only meet but exceed our customers' expectations. Our products and services are of the highest possible standard with no compromises and continual re-investment in R&D, technology and most importantly people.
We design, manufacture, sell, deliver and install refrigeration equipment using only our own team - no other refrigeration company in the UK can offer such a complete solution.
Senior Sales Consultant Matthew Hearne wins the ACR News Customer Service Award - A fantastic achievement.
We launched our new, industry leading Service Management System which will revolutionise how efficiently we can manage our workforce.
Warehouse extension completed and fully operational while our Research and Development centre is expanded with the addition of a second Environmental Test Chamber.
One of the busiest years to date! So far we have delivered 12,000 pieces of equipment and attended 50,000+ service calls.
Plans are accepted for a 45,000 square foot warehouse extension to our Broxburn Head office.
Our new in-house R&D facility opens, the first of its kind in Scotland and one of only a handful in the whole of the UK.
Our product innovations continue to appear thick and fast and the Troy T4(now known as the Troy ECO-COOL) hits the market with the lowest front of any integral multideck available.
The Capital Cooling Air Conditioning division is formed and within the first year is awarded the contract for intercontinental Hotels.
A further new facility is added to our portfolio - The CCCC The Capital Cooling Concept Centre Based in the centre of Manchester the CCCC is a unique environment where we can showcase our product innovations to clients.
We also had to invest in a new trophy cabinet as we won the 2012 "Best Business" award at the Scottish Business awards.
To supplement our own product range we took on the UK distribution for worldwide brands Pastorfrigor and Pastorkalt.
Always a leader when it comes to new technology (we were one of the first refrigeration companies to give all engineers handheld devices) we made a significant investment in SMART - our bespoke Service Management System.
To round off our best year to date we were named "ACR News Contractor of the Year".
As business growth shows no signs of slowing down a warehouse and distribution hub is added in Quinton, near Northampton.
In 2010 we also celebrated the birth of Capital Coldrooms, our specialist cold and freezer room company.
To top it all off we have also won the award for the "Best Green SME" at Scotish Green Awards!
By 2009 the Capital research and development team was running at full speed and their latest innovation, the Troy integral multideck, is the first of its kind from a UK manufacturer to be approved for the Carbon Trust's Enhanced Technology List which names the most energy efficient products in their class.
With the growth and expansion showing no signs of slowing down we reported a turnover of more than £10m for the first time.
As always the rapid business growth meant that we quickly outgrew our original head office and in 2003 we moved to our current HQ in Broxburn, near Edinburgh.
We were awarded the national service contract for Little Chef Restaurants and also created our first own brand product - The Purge integral multideck.
In what was a massive move for the business the partnership between Capital Cooling and The Co-operative Group begins. 16 years later and we continue to supply integral equipment to The Co-op nationally.
A refrigeration engineer to trade spots a gap in the marketplace to supply commercial refrigeration equipment to businesses in and around the Edinburgh area as well as providing high quality service and maintenance support.
In the first year we also became the national supplier of integral refrigeration to the John Menzies group.