Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.
Collected Information
We collect personal information when you sign up for our online shop or our email mailing list, We also collect information when you contact us with a comment, question or complaint. This may include, for example, your name, date of birth, email address, postal address, telephone number and any products you may have purchased.
Our Email List
When you sign-up to receive our emailing list, we may also collect optional information such as your name, post code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings. If at any time you wish to stop receiving emails from Capital Cooling you can click on the link at the bottom of any message and follow the instructions.
Customer Service
When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number or your Capital Cooling reference / job number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.
Website Information Collected
You can visit this site (www.capitalcooling.com) without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
We use cookies and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognise you when you return. We use cookies to better understand your use of the Capital Cooling website so that we may continue to refine and improve the website. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on the website. The information collected through cookies may be combined with other identifiable personal information (such as demographic information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation.
Information that we Share
We will not transfer, sell or pass on your contact details, personal information or any other gathered information to third parties. We may however contact you from another part of the Capital Cooling business (such as Capital Coldrooms or Capital Products).
We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.
Retention of Personal Information
We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.
Security of Personal Information
Your privacy is important to us and we maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. For an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication. If you receive any correspondence which appears to be from Capital Cooling asking for such information please treat as suspicious and call our office on 0844 77 66 700.
Policy Date
This Privacy & Security Policy was updated on 24th January 2011 to coincide with the launch of our new online shop.
Contact Us
If you have any questions about our Privacy & Security Policy or how we treat your personal information or to withdraw your name from an email or other marketing list you may contact us via email, telephone or post.
Email: info@capitalcooling.com
Mail: Capital Cooling Ltd. 12 Dunnet Way, East Mains Industrial Estate, Broxburn, Edinburgh, EH52 5NN
Telephone: 0844 77 66 700