Our free installation service is subject to our standard terms and conditions.
Free installation is only available when products are being delivered to a ground floor location with suitable access.
Remote refrigeration, cold and freezer rooms are exempt from our free installation service.
All our products (except sale items) include our free basic delivery service as standard. Our basic delivery includes transportation using our own network of distribution vehicles, doorstep level delivery into your store/outlet, assembly of the product, installation of the product (where applicable) and removal of all packaging. This applies to mainland UK only please contact us for our delivery prices to Ireland and the UK islands.
Please read below for information on delivery to restricted access areas (doorways, steps etc.)
Delivery times
Orders will usually be processed within 24 hours. Should there be any change from this we shall contact you directly to discuss it with you.
When purchasing items using our finance options your order will be processed upon receipt of your signed documents by the company supplying the finance. We will aim to dispatch your items within 48 hours of receipt of these.
Regular delivery is between the hours of 8:30 and 17:00. Out of hours delivery is available at an extra cost – please contact our sales department on 0844 77 66 700 for more information. It may be possible to arrange a specific delivery time, please speak to the sales department for information.
Doorways
We advise that you measure all doorways to your desired location for the item prior to ordering, paying particular attention to the height and width of the door in comparison to the item you would like to order. If our delivery drivers are unable to fit the item that you have ordered through your doorway and it is decided to return the item to us then we reserve the right to charge a failed delivery charge of 15%. If you believe that there may be problems with the size of your doorway please contact the sales team on 0844 77 66 700 where we might be able to find a solution which will fit.
Stairs and other obstacles
All our delivery charges and our FREE delivery options are based on pavement level access to delivery premises. By this we mean no stairs and easy access from a main road etc. If you feel that something might cause our delivery drivers obstruction or difficulty in delivering your unit then please call our sales team on 0844 77 66 700.
If upon arrival our delivery drivers cannot get access due to stairs, parking restrictions or any other obstruction then we reserve the right to charge a £125 restricted access delivery fee.
Exemptions
Certain items are exempt from our free installation service. These items include remote refrigeration, cold rooms and freezer rooms.
We will only install products where services are already supplied (electric, water, waste etc.) we shall not carry out any electrical work, plumbing or anything else outwith the basic requirements. We can however put you in touch with a contractor who will supply you with a price.