All new products sold by Capital Cooling have our 2 year parts / 1 year labour warranty included as standard. We also offer an extended 3 years parts and labour warranty for a small surcharge.
The warranty takes effect from the date the product is delivered to you and is subject to the following terms and conditions;
- The equipment was installed correctly by a qualified refrigeration engineer.
- The equipment has not been subject to misuse, abuse or damage through careless operation.
- The equipment was purchased from Capital Cooling and proof of purchase can be supplied.
- The warranty is NON TRANSFERABLE
- The equipment must have been maintained, cleaned and used in an acceptable way. Like a car, failure to maintain invalidates your warranty.
- All equipment will be repaired on site during normal business hours (8:30 - 17:00 Monday to Friday) by Capital Cooling.
- Capital Cooling retain the right to attempt to repair the product without offering a replacement. Any replacements supplied are at the discretion of the warranty manager.
- Should a replacement unit be required while the original is under warranty repair it can be hired, at a reduced cost, from Capital Cooling.
- The warranty applies to the refrigeration system and not the "fabric of the cabinet"
- Replacement parts fitted during warranty period are subject to the original warranty expiration date of the equipment.
Warranty Exceptions
The following exceptions apply to all Capital Cooling warranties;
- Second hand, used, ex-rental and sale stock is excluded from the standard warranty. All units falling into these catagories will have 3 months parts labour warranty unless otherwise stated.
- Our warranty covers mainland UK only
- Any modifications, 3rd party additions or changes from the manufacturers standard specifications will invalidate the warranty.
- Components excluded from the warranty include, but are not exclusive to, failure/damage to shelves, door gaskets, brackets, lights, light fittings, light tubes, glass, keys, lock, outer case, plug, cables, night blinds and any other "consumable" item (refrigerant etc.)
- Any fault not reported within 7 days of identification
- If the unit has had an attempted repair or modification from a 3rd party refrigeration company prior to contacting Capital Cooling about warranty claim.
- Failure to maintain the equipment to an acceptable standard invalidates ALL warranties.
- User error which results in damage or failure
- Use of the equipment outwith its specified operating conditions or approved purpose.
- Failures due to fire, power surge, flood, act of god or any other uncontrolable circumstances.
- The warranty does not cover the contents/stock of the equipment (Food/Pharmaceutical etc.)